Concept

IHG is on a journey to becoming one of the very best companies in the world with a purpose of creating great hotels guests love. To do this, we have to do what the very best companies in the world do. One of these things is having a shared understanding between us about how we act and behave with our customers and with each other.

Our Winning Ways tries to capture this and the essence of who we are and what we believe in. Our Winning Ways is a framework to help influence the way we work by guiding how we act and behave. They create an impression that makes our guests want to return, and helps our colleagues enjoy their work by encouraging our Winning Ways through links with rewards and recognition programs.

Our Winning Ways was created through consultation with over 1000 of our employees and 70 workshops across the world and they told us what they liked about working for IHG. This is where our Winning Ways were born; from us.

We always do what we believe ir right and have courage and conviction to put it into practice, even when it might be easier not to. We are honest and straightforward and see our decisions through

- We keep our promises and we don't let people down

- We seek out the facts and trust our judgement

- We take decisions even when they're difficult

We want to be the company that understands people's needs better than anyone else in our industry. This means being sensitive to others, noticing the things that matter and taking responsibility for getting things right.

- We treat people as individuals

- We look and listen for the little things that make a difference

- We use our experience to find new ways to deliver great services

We aim to be acknowledged leaders in our industry, so we have built a team of talented people who have a real will to win. We strive for success and value individuals who are always looking for a better way to do things.

• We put our hearts into learning new things


• We challange ourselves and those around us


• We always look for ways to improve

We believe that it's the knowledge of our people that really brings our brands to life. While other companies may want to impose a rigid, uniform view of the world, we do not. Our global strength comes from celebrating local differences whilst understanding that some things should be kept the same.

• We welcome different perspectives and listen to everyone's ideas


• We are respectful of all cultures and look to learn from others


• We play an active role ine the communities in which we operate

When we work together we are stronger. We're at our best when we collaborate to form a powerful, winning team. We listen to each other and combine our expertise to create a strong, focused and trusted group of people.

• We work hard to develop excellent working relationships


• We think about what we do and how it might affect others


• We trust and support each other